This Cancellation & Refund Policy applies to enrollment in educational programs offered by The Emotion Codex B.V.
If you enroll as a consumer online, you have a statutory cooling-off period of 14 days from the date the agreement is concluded.
During this period, you may cancel your enrollment without providing a reason.
Any payments already made will be refunded within 14 days after we receive your cancellation, subject to the conditions below.
If you request to start the program during the 14-day cooling-off period, you expressly agree that the educational service may begin before the cooling-off period has ended.
If you cancel during the cooling-off period after the educational service has already started, we may charge a proportionate amount for the educational services already provided.
Where the program is predominantly delivered through an electronic learning environment, your right of withdrawal may end once access to the educational service begins, provided that you have expressly agreed to immediate access and have expressly acknowledged that you thereby waive your right of withdrawal.
After the 14-day cooling-off period, you may request to terminate your enrollment before the end of the program. In that case, the amount payable will be determined according to the calculation below.
For the Emotion Mastery Program, the program fee is allocated as follows:
In the event of early termination, the reasonable compensation is calculated as 50% of the total program fee, plus a pro-rata amount of the remaining 50% based on the period during which you have had access to the ongoing services.
For example, for a program fee of €4,500, €2,250 relates to the digital educational program and €2,250 to the 12 months of ongoing services (€187.50 per month).
If the amount you have already paid exceeds the calculated amount due, the difference will be refunded. If you have paid less, the remaining amount will still be payable.
If you have chosen a payment plan, terminating your enrollment does not automatically stop future payments. Your remaining payment obligation will be adjusted according to the calculation above.
Upon request, The Emotion Codex B.V. will provide an explanation of how the amount due has been calculated.
Refunds are only provided where there is a legal or contractual entitlement to a refund.
Where a refund is due, The Emotion Codex B.V. will process the refund as soon as possible and, where the statutory cooling-off provisions apply, no later than 14 days after valid cancellation.
Refunds will normally be made using the same payment method used for the original transaction.
If The Emotion Codex cancels a program before it begins and cannot provide a suitable alternative, any program fees already paid for the cancelled program will be refunded.
If circumstances require us to change the scheduling, teacher, format or other practical aspects of a program without materially changing the educational service, this does not in itself create an entitlement to a refund.
Choosing a payment plan changes the timing of payment; it does not change the total financial commitment connected to the enrollment.
If an invoice remains unpaid after multiple collection attempts, access to the course materials may be suspended if payment has not been received within 14 days.
Suspension of access because of an outstanding payment does not cancel the enrollment agreement or any outstanding payment obligation.
Cancellation or withdrawal must be communicated clearly to The Emotion Codex B.V. through the designated cancellation or contact procedure.
For cancellations made within the statutory cooling-off period, consumers may also use the applicable withdrawal form or digital withdrawal option.
We will confirm receipt of your cancellation.
This policy should be read together with our General Terms & Conditions. Where mandatory consumer law or applicable General Terms & Conditions provide greater rights to the participant, those provisions will prevail.
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